When a return or replacement is accepted

• The product was damaged during delivery.
• You received the wrong product or wrong quantity.
• An item from your confirmed order is missing.
• The product is expired at the time of delivery.

Return request window

Please contact us within 48 hours of delivery with your order details, photos of the product, outer package, invoice, and a short note explaining the issue. Requests raised after 48 hours may not be eligible for return, replacement, or refund.

Items not eligible for return

• Opened, used, altered, or partially consumed products.
• Products damaged after delivery because of misuse, storage, or handling.
• Products returned without original packaging, invoice, or proof of purchase.
• Change-of-mind returns after the order has been delivered.

Refunds

Once your request is reviewed and approved, we will arrange a replacement where possible. If a replacement is not available, the eligible refund will be processed to the original payment method or another agreed method. Refund timelines may vary based on your bank or payment provider.

Cancellations

Orders can be cancelled before dispatch. Once an order has been shipped, cancellation may not be available, but you can contact us and we will guide you based on the order status.